Fressnapf Wien

Ich war immer zufrieden- aber leider wurde ich das letzte Mal von der Verkäuferin sehr sehr unfreundlich beschuldigt, dass ich zugelassen hätte, dass mein Hund ins Geschäft pinkelt. Mein Hund ist jetzt 10 Jahre jung und hat noch nie in ein Geschäft gemacht. Diese Unfreundlichkeit und dann noch ungerechtfertigt und obwohl die dort meinen Hund kennen - ein no go. Sorry - trotz der Enttäuschung über dieses Verhalten drei Sterne, weil bis dahin alle zumindest vor einem nett waren.

As one of their loyal customers and bulk buying customers whom spend around euro 300-400/ time/month for dog food - I am truly disappointed with their staff’s attitude in treating me and my beloved dog. We stay nearby and my dog likes the place as it is the only place he can experiences his shopping experience and feel belongs to where the pet shop is opened to cater for animal to feel welcome and to be who they are and remain their nature. My dog was banned by them to enter the shop as the staff stated that he went there and peed and left his marks there. I have seen that many dogs have entered and peed but they didn’t even ban other dogs. Probably the other owners are European ? There was an overweight/oversized female staff was rude and racist towards me many times and showed bad attitude to me even I didn’t bring my dog there. It is a pet shop which opens for animal to go and shop and it is normal for animals / dogs to make a mark for the place they like or make a territory. If the staff feels really uncomfortable to work with animal or clean some animals’ mess , then they shouldn’t work in this pet shop? They ask all dogs or animal to be civilized like human - is it very logic? Animals have their own natures and we human want them to change their natures - is it very hilarious and it makes me feel like the shop doesn’t understand animals at all? Are they opening the shop just to earn the pet owners’ money but doesn’t even care about the pet’s needs ,wants and happiness ? On 23/11/2024 at around 16 ish , I brought my dog with me to change the real nature’s soft horse meat snack as insides are full of worms (probably the meats are not fresh and didn’t use the correct method to process the food ?) and at the same time to bring him for daily walking around the area. There was a nice part time female staff (she said she just worked on Saturday only) helped me to ask other colleagues for changing the items. After the inquiry, she told me - she will change it for free as it was the product ‘s failure but I have to wait and let her make payment with other guests. I waited there and the overweighted female staff with spec came to me and was really rude and showed me bad attitude and trying to made me feel like I am the wrong person to be in the shop? I told her I came here to change the snack due to it is spoilt and full of worms . She was un-reluctantly gone to the nearby snack area and grabbed the snack and gave to me. Then she asked if my dog was walking around the area!? I said I and my dog were standing there and waiting the other colleagues to change for us. Hello, my dog and I are the customers - can’t I walk around also? Is it funny that my dog and I can’t even walk freely whenever we want? The whole experience was horrendous! I have never seen a so-called pet shop’s staff so unfriendly and rude towards a dog and his owner ?! NOT recommended! Updated after the shop replied : First, I am holding Austrian passport. Your response regarding nationality is not correct ?! I have stated clearly that even I didn’t bring my dog to the shop , your staff treated me differently due to my race? She showed attitude to me and also other owners brought their dogs and peed there - they didn’t make any reaction but just towards me and even accused my dog peed there even he didn’t do it but other dogs do it?! I have experienced different treatment many times and felt really horrendous - the last experience made me felt that I should write this experience and let other dog owners know it!!

Ich gehe regelmäßig zu diesem Fressnapf. Es ist hier immer ordentlich und die Mitarbeiterinnen sind sehr nett und hilfsbereit. Einen Stern Abzug gibt es dennoch, weil die Damen ständig vor der Kundschaft über Kunden tratschen, und ich finde das geht gar nicht. Hinter verschlossenen Türen, beim Kaffee kann man sowas besprechen, aber nicht vorne an der Kassa, vor anderen Kunden. Bis auf diesen Punkt bin ich mit dieser Filiale aber sehr zufrieden

hab nach einer Kühlmatte für meinen Zwergpudel gesucht, wurde gleich sehr toll beraten, die Mitarbeiterin (blonde Haare) war so hilfsbereit! Und dann hat mein Hund noch Leckerlis angeboten bekommen, die großen Leckerlis wurden extra zerkleinert, also ein sehr lieber und freundlicher Umgang auch mit Tier. Carlos und ich sagen Danke.

Die guten Bewertungen kann ich heute nicht teilen war heute dort wollte ein Produkt das aus war bin extra von 5 ten Bezirk dort hingefahren weil ich wusste die haben es das Regal war auch leer da die aber gerad die Lieferung bekommen haben und die Verkäuferin sagte es ist da dabei aber sie wollte es mir nicht auspacken sie sagte erst am Nachmittag hallo bin extra dahergekommen hab ich noch angeboten die Schachtel auszupacken Fazit kein entgegenkommen kein gutes Kundenservice noch dazu waren die zu dritt

Immer wenn ich mit meinem Hund dort bin wird dieser von den Mitarbeiterinnen sehr lieb behandelt 🙂

War klimatisiert und hatten das Futter, das meine Katze mag